Every member of our collection team receives comprehensive training to ensure effective collections service in compliance with all applicable laws and regulations.

Our Team is the Best Because They Learn from the Best

CBHV’s comprehensive training process provides its Collection Team with the knowledge and tools necessary to collect efficiently and professionally. This process produces a team that surpasses industry standards, and ensures our clients’ accounts are collected by professional, knowledgeable collection experts.

New collectors obtain the ACA International’s Professional Collection Specialist certification within 3 months of employment. Team Members regularly refresh their skills with both face to face training and online seminars.