Follow-up dunning notices are sent on accounts with no telephone numbers at least every 30 days over a 90-day period.

Our Account Resolution System (ARS) developed by CBHV is the result of over 50 years of enhancement to standard collection industry practice.

CBHV is a leader in third-party debt collection. Our clients put their trust in us to collect their past-due balances, without jeopardizing their reputation. Our experienced team of collectors are proficient at making the collection experience a business transaction, and not an emotional experience.

When placing an account with CBHV, you can expect a customized collection strategy. Utilizing the latest in technology along with our talented team of collectors, we can tailor a collection program to fit the needs of a wide array of clients.

We operate on a contingency basis, and there is no charge for placing an account. This ensures that our success is your success.

The account resolution platform developed by CBHV encompasses time-tested strategies, while affording us the flexibility to grow and accommodate the ever-changing landscape of collections. It is the result of over 50 years of enhancement to standard collection industry practices. This allows us to pivot and scale to the wide range of clients that we serve.

When placing an account with CBHV, you can expect the following:

Account Scoring and Analysis

Once an account is placed into our system, it is scored for collectability, as well as scrubbed for pertinent information (such as bankrupt or deceased consumers). This helps us streamline our workflow and apply our efforts to accounts that have a higher chance of being collected. Additionally, we have both automated skiptracing programs as well as a skiptracer in-house to find new contact information for consumers.

Communication Tools and Strategies

• A dedicated team of ACA certified professional collection specialists
• Attorney-approved letters
• The latest in dialer technology
• Additional communication tools such as direct drop voicemails, email, text
• When a determination is made that voluntary payment and subsequent resolution of an account is not forthcoming, CBHV management looks at the recovery score, employment information, and home equity to determine if suit is appropriate.

Payment Options

Making a payment should be the easy part. Payments may be made in person at our office, via mail, via telephone with E-check or credit/debit/HSA card (medical debt only), or through our online portal.

Credit Reporting

Should our clients elect this option, we are able to report past due accounts to the three major credit reporting agencies. Our compliance manager works diligently along with the rest of the management team to ensure that all credit reporting is done within the confines of current regulations.

Client Support

In addition to our client services team, we offer online portal access. Help is just a phone call or email away.

Reporting Options

Automated emailed or paper reports are available to all our clients. We value transparency and like to keep our clients informed every step of the way.