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Quality Assurance

Processes including regular reviews and audits ensure you can count on CBHV to represent your business through the collections process.

Our commitment to quality exceeds the laws and regulations applicable to our work in the collection industry to meet a level of service our clients can be proud to have represent their business.

You Can Trust Us to Represent Your Business.

CBHV has processes in place to ensure the delivery of quality service to its clients as well as our clients’ consumers. Such processes include custom reporting, monitoring and recording of collection calls, random call review, workflow audits, and compliance audits. Feedback is analyzed and shared with staff to help maximize recoveries and client satisfaction.

We offer our clients online access to their specific notes on the accounts they place with CBHV. This transparent environment with our clients has further developed our business partnerships and instill our clients with confidence in CBHV’s work efforts.

Collection agencies are governed by many laws including the FDCPA, FRCA, TCPA, as well as many state regulations and laws. The CFPB also oversees agencies and their interaction with consumers. CBHV is compliant with all of these laws and regulations while attempting to collect debts for its clients. CBHV is appropriately bonded, licensed or registered in all 50 states.

Our A rating with the BBB demonstrates our ability to resolve consumer disputes and complaints.

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