Our software platforms allow us to quickly onboard our clients and increase the efficiency of our account placement and payment reporting processes.
CBHV has the tools needed to maximize recoveries for both residential and commercial customers
Our imaginative solutions produce positive cash flow results and yield the highest return.
Today’s most successful communications and media companies are dedicated to providing consumers with the best possible product. Cable, MSO and telecommunication providers have proven to be robust during these tough economic times, but still struggle to discover ways to enhance profitability and lower costs without minimizing service. CBHV’s customized collection strategies are proven to help maximize cash flow and increase the bottom line. Our dynamic collection treatments consistently provide imaginative solutions that produce results and yield the highest return.
Account Scoring and Specialized Collection Strategies
These strategies provide CBHV with the tools needed to maximize recoveries for both residential and commercial customers that have become delinquent and still have open balances at the time of disconnection. CBHV standard data analysis includes searches using Experian, Accurint, and Insight USA databases. With these resources, we perform priority and income scoring, in addition to searching for information such as assets, bankruptcies, and deceased and litigious consumers. This gives us the ability to obtain the best right-party information to begin the collection process. Along with the valid address and telephone information, CBHV’s productive collection script and intelligent skip tracing produces one of the highest liquidation rates in the industry.
CBHV’s professional collectors provide the expertise to overcome obstacles and stall tactics used by the most difficult debtors to achieve positive resolutions. CBHV uses a mixture of Collector dialed calls, IVR Calls, Specialized Lettering Campaigns along with Payment Arrangements; Reminder Communications and Settlement offers to ensure maximum payment.
Streamlined Client Onboarding and Account Placement
CBHV integrates with many popular software platforms, including CSG, Amdocs, and DebNext. This affords us the ability to quickly onboard our clients. Additionally, it increases the efficiency of our account placement and payment reporting processes.
Producing the Highest Return in the Shortest Time
CBHV’s Primary Collection strategies are proven to yield successful resolutions in the shortest amount of time. Our customizable collection scoring analysis matches the right debtor to the best collector. This pairing allows for ease of communication and understanding of the debtor’s situation, providing a customer friendly, proactive, positive interaction. CBHV understands that you work hard on your image. We pledge to work just as hard at maintaining it.
Our Secondary Collections strategies are best utilized when your current agency has exhausted all their collection efforts. CBHV’s program will reintroduce the debt to the customer and find the best resolution available.